Policy
If a refund is due (e.g., for an overpayment, or for work paid for but not yet commenced, or a deposit where no work has been done), the process is as follows:
Method: Refunds will typically be issued via the original payment method where feasible, or via bank transfer.
Calculation: Refunds will be calculated based on the project agreement, work completed, and any applicable non-refundable costs.
Issuance: Approved refunds will be processed and issued within 10-15 business days from the date the cancellation is confirmed and the final financial reconciliation is complete.